Licensing Technical Assistant

Job Introduction

We have exciting opportunities for Licensing Technical Assistants to join our busy and dedicated Licensing Team within Regulatory Services.

Keeping people safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service across the full range of licensing regimes, including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading. 

No two days are the same in this fast‑paced team. You’ll work with customers from a wide variety of backgrounds and enjoy a varied workload that includes providing advice and guidance, serving customers, supporting officer visits, processing applications, and gathering information whilst following a regulatory framework.

Join us on our digital journey, and you will support the ongoing implementation and development of a new ICT system as we look to enable greater levels of customer self-serve to achieve better outcomes for people and businesses.

You will have:

• 4 GCSEs graded A–C (4–9), including Maths and English, or equivalent qualifications, or be able to demonstrate an equivalent level of numeracy and literacy skills. Effective verbal and written communication skills, with the ability to respond appropriately to customers with a range of different needs.
• An understanding of the importance of legislation that underpins the work of a regulatory service.
• A good working knowledge of ICT, with confidence using digital systems.
• The ability to balance competing demands and prioritise tasks, working to deadlines in a busy environment.

In return we offer you full training and support to fulfil the role requirements, as well as the opportunity to work with internal and external partners to maximise knowledge and develop regulatory skills.

We can also offer you:

• A friendly, supportive and inclusive working environment.
• A range of flexible working options, including some hybrid working, as appropriate
• Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
• A flexitime scheme.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer friendly policies.
• Access to the Local Government Pension Scheme.
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

If you’re looking for a rewarding role where your work makes a real difference, we’d love to hear from you. Please apply by clicking the link below. Your application should be in your own words and reflect your own personal experiences. 

If you have a specific question or require further information regarding this post, please contact Annie Bettison, Licensing Manager on 07769 886442 or email abettison@solihull.gov.uk  or Andy Poulton, Team Leader on 07407 894130 or andrew.poulton@solihull.gov.uk 

Closes: Tuesday, 26th May 2026

Interviews will be held week commencing 1st June 2026

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.  

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on